Shipping policy

SYLV offers complimentary shipping within the United States on all orders.

Because our pieces are fine jewelry and crafted in small batches, we take special care to ensure that each order ships securely.

Processing Time
Many SYLV pieces are made to order. Processing times vary by item and are listed on each product page. Orders are typically prepared for shipment within the timeframe noted at checkout.

Shipping Method
All U.S. orders are shipped via insured, trackable service with signature confirmation required upon delivery. This ensures that your piece arrives safely and securely.

Delivery
A signature will be required at the delivery address. Please ensure someone is available to receive the package. SYLV is not responsible for delays caused by carriers, weather, or other circumstances beyond our control.

International Shipping
At this time, SYLV ships within the United States only. International shipping may be offered in the future.

Address Accuracy
Please confirm that your shipping address is correct at checkout. SYLV is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us at info@SYLVdesigns.com within 7 days of the delivery date, and we will assist you in filing a claim with the carrier.