SYLV Returns & Refunds Policy

At SYLV, each piece is designed with care and crafted in small batches. Because many of our items are made to order, we ask that you review product details carefully before purchasing.

Order Cancellations

Orders for made-to-order items may be canceled within 24 hours of purchase, provided production has not yet begun. After this window, orders are considered in progress and cannot be canceled or refunded, except where required by applicable law.

Once a piece has entered production, it is treated as final sale, subject to applicable consumer protection laws.

Returns

We accept returns on eligible, ready-to-ship items within 14 days of delivery, provided the piece is unworn, unused, and in its original condition and packaging.

This return policy applies to both domestic and international customers, subject to any additional rights provided by applicable consumer protection laws.

Custom, personalized, or made-to-order pieces are final sale and are not eligible for discretionary returns. This restriction does not affect customers' statutory rights regarding defective, damaged, or incorrectly supplied merchandise, or any other non-excludable cancellation or return rights.

All returns must be initiated by contacting SYLV at info@SYLVdesigns.com within the applicable return period. Return instructions will be provided upon approval.

Refunds

Once a return is received and inspected, approved refunds will be issued to the original form of payment.

Original shipping costs are nonrefundable unless otherwise required by applicable law or where the return results from an error by SYLV.

Refund processing times may vary depending on your payment provider.

International Returns & Import Charges

International customers may return eligible ready-to-ship merchandise under the same 14-day return policy described above.

International returns must comply with applicable customs and shipping requirements. Customers are responsible for ensuring that returned merchandise is properly identified as returned goods on customs documentation.

Customs duties, import taxes, VAT, and other import-related charges are not automatically refundable when an order is returned.

Where such charges were collected at checkout, SYLV will refund any amounts that are recoverable from the shipping carrier, customs authority, or applicable tax collection provider, or that SYLV is otherwise legally required to refund.

Amounts already remitted to customs authorities or other third parties may be nonrecoverable after shipment.

Where import charges were paid directly by the customer to the carrier or customs authority, customers may need to request reimbursement directly from the relevant organization.

SYLV cannot guarantee reimbursement of import duties, taxes, or customs-related fees that are nonrecoverable, except where required by applicable law.

Exchanges / Repairs

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery, including your order number and photographs of the item.

We will review the circumstances and work with you to arrange an appropriate resolution, which may include repair, replacement, or refund.

We encourage prompt reporting to facilitate resolution and carrier claims. The requested reporting period does not limit any rights or remedies available under applicable consumer protection laws.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect, or applicable law requires otherwise.

We recommend using a trackable shipping method, as SYLV is not responsible for return shipments lost in transit, except where responsibility rests with SYLV under applicable law.

Shipping Delays

Shipping and delivery estimates are not guaranteed. A shipment arriving later than its estimated delivery date does not automatically qualify for cancellation, refund, reimbursement, or other compensation.

Orders that are lost, damaged, or not delivered will be addressed in accordance with our Shipping Policy and applicable consumer protection laws.

Contact Us

To initiate a return, request a cancellation, or inquire about a refund, please contact info@SYLVdesigns.com with your order number and reason for inquiry.

Nothing in this policy limits or excludes any rights or remedies that cannot lawfully be waived under applicable consumer protection laws.