Refund policy

Returns & Refunds Policy

At SYLV, each piece is designed with care and crafted in small batches. Because many of our items are made to order, we ask that you review product details carefully before purchasing.

Order Cancellations
Orders for made-to-order items may be canceled within 24 hours of purchase, provided production has not yet begun. After this window, orders are considered in progress and cannot be canceled or refunded.

Once a piece has entered production, it is treated as final sale.

Returns
We accept returns on eligible, ready-to-ship items within 14 days of delivery, provided the piece is unworn, unused, and in its original condition and packaging.

Custom, personalized, or made-to-order pieces are final sale and not eligible for return.

Refunds
Once a return is received and inspected, approved refunds will be issued to the original form of payment, excluding original shipping costs. Refund processing times may vary depending on your payment provider.

Exchanges / Repairs
If your item arrives damaged or defective, please contact us within 7 days of delivery, and we will work with you to arrange a replacement or repair.

Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping method, as SYLV is not responsible for items lost in transit.

To initiate a return or request a cancellation, please contact us at info@SYLVdesigns.com with your order number and reason for inquiry.